Q：Where can I view error codes in Pimax Play? A: Open the Pimax Play main interface and click the blue icon 
next to "Device Not Connected."

Q: What are the causes and solutions for error code 10500?

A: Possible cause: The USB connection between the headset and PC is not recognized.

Solutions:

  • Make sure the USB connector on the DP cable is plugged into a USB 3.0 or higher port on the PC.

  • For laptops, confirm the port supports direct GPU output (discrete GPU mode) and that any adapter used supports DP 1.4.

  • Make sure the DP cable is fully inserted into the headset without looseness.

  • Make sure the power adapter is plugged into a suitable outlet and the power switch is on.

  • Confirm the power adapter connector is properly connected to the DP cable.

  • If the headset's power indicator is red, it usually means the Prime service entitlement associated with the device has expired or is not properly activated.

Q: What are the causes and solutions for error code 10517?

A: Cause: Failed to read device information via USB. Solution: Restart the headset and the PC.

Q: What are the causes and solutions for error code 10518?

A: Cause: Abnormal headset tracking information. Solution: Delete the directory %programdata%\pimax\slam and restart the service.

Q: What are the causes and solutions for error code 10600?

A: Cause: The GPU DP port is not recognized, or a high-resolution/high-refresh-rate monitor is in use.

Solutions:

  • Make sure the DP connector is connected to the discrete GPU's DP port.

  • Make sure the DP cable on the headset is firmly inserted and not misaligned.

  • Update the graphics driver from the GPU manufacturer's website.

  • Lower the monitor's resolution and refresh rate.

Q: What are the cause and solution for error codes 10632 / 10636?

A: Cause: GPU or DP cable issue.

Solutions: Replug the display cable; install the graphics driver; restart the operating system.

Q: What are the causes and solutions for error code 10900?

A: Cause: The headset DP port is connected to the integrated GPU / the GPU does not support direct mode / the graphics driver is outdated (the Type-C port on laptops does not support GPU signal transmission).

Solutions:

  • Connect the headset to the discrete GPU.

  • Update the graphics driver.

  • Check the GPU model and confirm it meets the minimum GPU requirement.

  • For laptops, contact the vendor to confirm whether the Type-C port supports direct GPU output.

Q: What are the causes and solutions for error code 10932?

A: Possible causes: GPU or DP cable issue; A dual-GPU system cannot connect properly.

Solutions:

  • Reconnect the DP cable—unplug and firmly replug it.

  • Dual-GPU systems: connect both the headset DP cable and the monitor cable to the same GPU.

Q: What are the causes and solutions for error code 10933?

A: Possible cause: The device is already occupied.

Solutions: Unplug and replug the DP cable; try another DP port, or restart the PC.

Q: What are the causes and solutions for error code 10934?

A: Possible cause: Integrated GPU (iGPU) detected. Solution: Enter the motherboard BIOS settings (not Device Manager) and disable the integrated GPU (iGPU).

Q: What are the causes and solutions for error codes 10935 / 10936?

A: Cause: Unable to initialize the headset screen.

Solutions: Replace the cable or DP port; perform a clean graphics driver installation; reinstall the latest version of Pimax Play.

Q: What are the causes and solutions for error code 10938?

A: Cause: Exceeded GPU bandwidth.

Solutions: Remove additional display devices; lower the monitor's resolution and refresh rate.

Q: What are the causes and solutions for error code 20000?

A: Cause: USB not recognized when the headset is connected to the PC.

Solutions: Replug the USB; if the operating system's USB driver is faulty, uninstall the driver and download it from the motherboard manufacturer's website.

Q: What are the causes and solutions for error code 20100?

A: Cause: Pimax Play file installation error. Solution: Reinstall Pimax Play.

Q: What are the causes and solutions for error codes 20300 / 20400?

A: Cause: Failed to obtain the headset device. Solutions: Restart the client and reinstall the client.

Q: What are the causes and solutions for error code 20800?

A: Cause: VR service connection failed. Solution: Restart the service.

Q: What are the cause and solution for error code 29001?

A: Cause: Pimax Play internal data communication error. Solution: Restart the service.

Q: What are the causes and solutions for error code 30000?

A: Cause: Pimax Play service error. Solutions: Restart the client and reinstall Pimax Play.

Q: What are the causes and solutions for error code 30101?

A: Cause: Algorithm issue. Solution: Delete the directory %programdata%\pimax\slam and restart the service.

Q: What are the cause and solution for error codes 30202 / 30204?

A: Cause: Communication error between Pimax Play and the headset. Solution: Please wait; if the wait is too long, restart the headset and restart the service.

Q: What are the causes and solutions for error code 30205?

A: Cause: Communication timeout between Pimax Play and the headset. Solutions: Restart the PC or reinstall Pimax Play.

Q: What are the causes and solutions for error code 11120?

A: Possible causes: Outdated or incompatible graphics driver; abnormal system files. Solution: Update the graphics driver.

Q: What is the solution for error code -1?

A: Please try the following in order: restart the PC; reinstall the Pimax Play client.